Questions Fréquemment posées

Nous avons pris le temps de répondre à toutes les questions que nous recevons fréquement de nos clients, partenaires et curieux.

Very simple and convenient, simply follow these steps:
Go to the "Customer Area" section and log in if you already had an account or sign up if you are new to this platform.
Go back to the main screen and set a delivery address on your profile. Make sure you correctly select the city from the drop-down menu. If you have a promo code, do not forget to validate it in your account before placing an order!
Then go to the section "What do you want to do?" :
  • Send or receive a package by simply entering a start and end point.
  • Place an order in a restaurant, pharmacy or shop: choose one of our partner shops in the category of your choice.
  • If you can not find your happiness in our partner shops, you can order the product of your choice via https://wa.me/22960200303
Follow the steps necessary for each option. When you're done, an agent will accept your order and deliver it to you in minutes!

The price of our service is calculated directly on our home page in the section "Estimate your shipment" in relation to the distance, the type of delivery and the mode of transport. In this way, the closer it is, the less expensive it is.
If you order from one of the shops or restaurants available on our web application you will know the price of the products in advance and you will see a pre-established delivery price. In this way, you know the total price of the service when you confirm the order.

We serve Cotonou, Abomey-Calavi-Porto-Novo

We work Monday to Friday from 8h to 23h59 min, Saturday from 8h to 17h and Sunday from 10h to 17h.

Order planning has never been easier! You can schedule your order and choose the delivery time. In this way, you will receive it at the time that suits you best.
If you want to modify the information of an already programmed order, please write directly to the standard via https://wa.me/22960200303

Entrust us with the purchase of any product near you or make your shipments and express commissions in the city. We go to the pharmacy for you, we buy your pair of shoes, we deliver your meal, we transport your parcels, we get your keys?
All you want! We take care of everything.

Our Yamaha motorcycles ready to deliver any package less than or equal to 10 kg (40 X 30 X 30 cm) and our utilities ready to carry any type of package less than or equal to 1200 kg.

We would love to bring your ram for your barbecue. This delivery is only possible with our utility. So be sure to choose your ideal means of transport

LALY EXPRESS connects your orders with the couriers. They make purchases on your behalf. So you stay the buyer and the end user. Any returns or claims concerning the product must be made directly to the merchant.

The best products in your city? For example ? A charger, food, a smoothie, a hot dish from your favorite restaurant, your house keys ...
Just think about it ... and let us do it, we'll deliver it in minutes.

At the top of the screen, there is a search engine that allows you to find any product or app establishment in your city.

LALY Prestige is a monthly subscription tacit renewal without commitment: you can unsubscribe at any time. Thanks to this service, you benefit from FREE deliveries valid on all delivery categories related to the Moto mode of transport and you benefit from exclusive offers.

Just go to your profile after logging in and edit your information.

You can change the email address associated with your account in the account information. After the change, you will receive a verification message. The email address will be changed upon receipt of confirmation.

You can change the password associated with your account in the account information. After the change, you will receive a verification message. The password will be changed upon receipt of confirmation.

You can change the password associated with your account in the account information. After the change, you will receive a verification message. The password will be changed upon receipt of confirmation.

7/7 Deliveries - Wherever You Want When Want - Does Not Matter the Urgency - Reduced Cost
Do you want your favorite dish? You do not have time to go shopping? Are you running out of ice for a night out with friends? Just ask what you want and we'll deliver it to you wherever you want. Food supplies, pharmaceuticals, gifts etc ..., LALY EXPRESS delivers everything in your city ... Order, it's delivered!
For more details, write directly to https://wa.me/22960200303.

If you wish to receive an invoice by email each time you order with LALY EXPRESS, simply fill in the billing information fields of your account in the application.
If you wish to stop receiving invoices, you must click on "Delete information and no longer receive invoices" on this same account management page.

In your profile of the App you will find the section "Promotional Code". Just enter the code to activate it and enjoy it.
The validity and expiration date of these codes may be subject to change without notice from LALY EXPRESS based on promotional campaigns.

You are free to tip the delivery person if you think the delivery person deserves it.

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